Returns Policy

Author: Timberline General Store   Date Posted:21 July 2014 

Returns & Exchanges

Online Sales Return Policy

Change of Mind Returns

Goods may be returned to T/Line for credit or refund, providing the goods are in their original packaging, unused and in new condition within (30 days) of delivery (Delivery is the date that the item is ready for pick up or was Delivered). This excludes all special orders and Finance Payment (Afterpay and Zip) Please note that T/Line does not refund for a change of mind on special orders and Finance Payment (Afterpay and Zip).  If you have any concerns about the suitability of your product prior to purchase please raise these concerns with staff members at T/line and they can try to help you determine if this product is suitable for your needs.

Need to meet these Criteria to qualify:

  • You return the item within 30 days of purchase;
  • excludes All special orders and Finance Payment (Afterpay and Zip)
  •  You produce your original register receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
  • The item must not have been used or damaged in any way including that;
  • It is in its original packaging, including instruction manuals and all accessories
  • It is unworn, unopened, unused and in its original condition


Returns & Exchanges


T/line Return Policy & Exchanges (First 30 day)

All goods supplied are guaranteed by Timberline General Store (T/Line) and the manufacturer of the goods.  Warranty periods vary according to product.  All Warranty claims in the first 30 Days are handled by us (T/Line). After 30 Days all Warranty will be handled by the manufacturers agents in the customers home state (Postage cost may apply).  Warranties only apply to goods supplied within Australia and personal use only.


Warranty covers manufacturing defects or faults in the original product.  Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of god are not covered by warranty.


As displayed on the warranty section of some of our products, certain brands offer a lifetime warranty of the product. The term Lifetime is determined by the average lifetime of the fabrics, material and components of the product. As with all items, over time they will wear from use at a natural rate and from exposure to the elements, the lifetime guarantee of our products will depend on how well they are cared for and how they are used. All Lifetime Warranty are covered by the manufacturers of the product.


The first step to get a warranty return under way is to contact T/Line Directly or login go to my Account and click on Resolution Centre and follow the prompts. We may ask for more details, a description of the problem and some photos of the issue.  From these details T/line will be able to advise the next course of action which will usually be to either provide replacement parts or to initiate a return.


When an item is returned it will be inspected by T/Line or the manufacturer to confirm its eligibility for a warranty claim.  Once deemed as a warranty issue T/Line or the manufacturer will repaired, replaced refunded the product.


If the returned item is not found to be faulty upon inspection, the shipping fees to return the item to the customer is at the customer's expense.


Damaged in Transit

If a product arrives and is found to be damaged within 7 days of delivery, and T/Line is notified within this time frame (login go to my Account and click on Resolution Centre and follow the prompts), T/Line will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.

Depending on the type and extent of the damage T/Line may decide to send the customer spare parts or the customer will be given a choice of either a replacement or a discount on the damaged item.


Lost in Transit

An item is deemed as lost in transit once it cannot be tracked by the carrier for a continuous week (7 days) after being initially identified as missing by T/Line.  Once deemed as lost in transit T/Line will organize for a replacement to be shipped or a refund to be processed and the original items returned to sender once found. Contact us T/Line Directly or login go to my Account and click on Resolution Centre and follow the prompts.


Returns Shipping Costs

All associated Postage/Freight costs for change of mind returns are at the customer's expense.

items are in the original packaging, unused and in new, saleable condition


Timberline General Store will pay return Postage/Freight costs only on the following conditions:

    - the goods supplied were not what you ordered

    - Product is faulty, DOA or Damage in transit and you have contact T/Line for return authorisation

Alternatively if you are local to a T/line you may return your online purchase directly to the store to save on shipping costs.


Refund Processing

Online Purchases

Refunds are processed within 2 business days of being approved.  Refunds are sent back using the original payment method (e.g. Paypal back to Paypal, Visa back to Visa).  Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account.


Special Orders

Online Purchases

Whilst T/line is happy to specially order item/s in for you these orders are unable to be refunded, credited or exchanged for change of mind, so please order carefully.


Age Restriction Product

You must be 18 or over to purchase knives person receiving the package will be requested to show photo ID before the package can be hand over- Must be over 18 years of age..

Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen years.

Customers are bound by their individual state laws in relation to knife purchases. It is the buyers responsibility to be familiar with their state laws before purchase as no liability will be accepted by T/Line or its staff for any unlawful, accidental, malicious or reckless acts committed or otherwise stemming from the purchase of any of our products.