T/Line Involved

As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them and You to ensure any warranty issues are rectified in a timely manner.

Lightforce Warranty

“Lightforce” means Lightforce Australia Pty Ltd ABN 54 069 439 774 Address: 28 Orsmond Street, Hindmarsh, SA, 5007. 
“Lightforce Affiliates” means Lightforce, Lightforce’s related bodies corporate (within the meaning of the Corporations Act 2001), and their respective employees, officers, agents and contractors.
“Warranty Period” means:
(a) For Lightforce products (excluding bulbs and batteries, Custom Built products and mounts and Ace Precision Rifle Systems products) manufactured in Australia and sold either in Australia or overseas, three (3) years from the date of purchase specified on your sales receipt or invoice unless otherwise notified by Lightforce in writing prior to or at the date of purchase;
(b) For
1) Lightforce products and accessories manufactured outside, but imported into, Australia; and
2) Custom Built products and mounts (wherever manufactured);
3) sold in Australia or overseas (but in each case excluding bulbs and batteries, and Ace Precision Rifle Systems products), one (1) year from the date of purchase specified on your sales receipt or invoice unless otherwise notified by Lightforce in writing prior to or at the date of purchase.
 

What this warranty covers:
Lightforce warrants that it will, at its option, replace or repair each product that you purchase which, during the Warranty Period, has a defect in materials or workmanship under normal use and conditions.
 

Statutory rights:
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
In addition, the benefits given by this warranty are in addition to your rights and remedies under a law in relation to the products.
 

Replacement of a product or parts:
When warranty service involves the replacement of a product or a part, the replaced product or part becomes Lightforce’s property. Only unaltered Lightforce products and parts are eligible for replacement. The replacement product or part is warranted for the balance of the period remaining on the original product. Products and parts presented for repair may be replaced by refurbished product or parts of the same type rather than being repaired or replaced with new parts.
 

Procedure for claiming:
Australia: Make contact with the Lightforce sales office at the above address. We will attempt to resolve the issue over the phone, or we may issue a warranty case notice to arrange return of the product for assessment. Lightforce will not be able to perform our service under this warranty if you refuse to return the product to us for inspection.
Claims in respect of defects covered by this warranty must be made as soon as possible after such defect becomes apparent and, in any event, not later than thirty (30) days after the end of the Warranty Period.
International: Contact the point of purchase for warranty service
 
Cost of claiming:
Under this warranty and, unless Lightforce otherwise agrees in writing, you bear the cost of claiming under this warranty including the cost of returning the product to Lightforce.
Under this warranty, Lightforce is responsible for loss or damage to your product only while it is in the possession of Lightforce Affiliates.

Returns Policy

We want you to be 100% happy with your T/Line purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.

Not convinced?
We'll even offer you a 30-day exchange or refund if you change your mind. Just send the item back to us within 30 days of receiving it and we will offer you a refund of the final price minus Postage.